About Me
Dedicated and results-driven professional with extensive experience in customer experience, HR operations, and leadership. I specialize in employee development, training, driving retention, and leading cross-functional teams to deliver measurable business outcomes.
Throughout my career, I've developed a proven ability to mentor, coach, and elevate team performance while fostering a culture of excellence. My approach combines data-driven insights with human-centered leadership to create sustainable improvements in team performance and customer satisfaction.
My Approach
- Data-driven decision making with human-centered leadership
- Building scalable systems that grow with the organization
- Continuous improvement through feedback loops and metrics
- Creating inclusive environments where teams thrive
Key Achievements
- Reduced team attrition from industry standard to just 14%
- Improved First Contact Resolution by 18%
- Mentored 6 team members into leadership positions
- Designed onboarding/training program serving 160+ new hires in a virtual environment
Philosophy
I believe that exceptional customer experiences start with empowered, well-trained teams. By investing in people through structured onboarding, continuous coaching, and clear growth paths, we create sustainable improvements that benefit everyone—employees, customers, and the business.
What Drives Me
Seeing team members grow from new hires to confident professionals, watching retention rates improve month over month, and knowing that the systems I build will continue to benefit teams long after implementation—these are the moments that make the work meaningful.
Let's Work Together
Ready to transform your team's performance and retention? I'd love to discuss how my experience can help your organization achieve its goals.